13/49, Geeta Colony, Delhi – 110031
Mon-Sun 08:00 AM - 08:00 PM

FAQ

[ Frequently Asked Questions ]

Reliable Answers to Our Most
Common Questions

We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
What is Call Your Dhobi?
Call Your Dhobi is a company which deals in laundry and dry cleaning services. We are a company which is known for using American washing machines and American detergents to give a world class washing experience.
How does Call Your Dhobi Work?
Call Your Dhobi has live laundry services wherein you can come and see your clothes being washed. At our live store, we provide wash & fold, wash & iron, and steam iron services. Dry cleaning is done in our backed processing plant. Our pickup & delivery services are free. You can also walk-in to the store & drop your clothes anytime between 10 am to 9 pm (we are open all 7 days).
Why should we use Call Your Dhobi?
Call Your Dhobi is founded with aim to revolutionize the way the laundry is done. We aim to provide you world class laundry services at your convenience. We use hi tech machinery imported from USA and global standard detergents/emulsifiers/softeners. We provide free doorstep pick-up and delivery.
What does Wash and Fold mean?
In wash & fold service, clothes are washed, tumble dried, folded & packed in packaging. No iron is done in this service.
What does Wash and Iron mean?
In wash & iron service, clothes are washed, tumble dried, ironed, folded & packed in packaging. Iron gives a wrinkle free cloth, and unlike coal based heavy iron it doesn’t cause unaesthetic white shine to clothes.
Are there things that you will not wash?
Clothes which are recommended for dry cleaning shall not be wet washed, and only be dry cleaned.
What is TAT for laundry services?
We have turnaround time of 24-48 hours for both services; however, we have an express service also in which we will deliver clothes within 6 hours of order creation but the charges for same is different from normal rates.
What is the TAT for dry cleaning services?
We deliver the clothes given for dry cleaning within 72 hours of order creation.
Do you provide pickup and delivery facility?
Yes, we provide free doorstep pick-up and delivery services from 10 am to 9 pm.
How do I place an order?
You can place an order either through
  • Our Website : www.callyourdhobi.com
  • Call : +91 9318433302
  • Whats App : +91-9318433302
My place is not in your coverage area . Can I bring my clothes to your store?
Yes, you can drop your clothes to our nearest store. We will update you once they are ready, and you can pick them up between 10 AM to 8 PM.
What is the operation timing for store?
We are open from 10 AM to 9 PM on all 7 days of the week.
Do i need to sort my clothes before sending them ?
You do not need to sort your clothes. We encourage you to provide care instructions for special garments, however, our expert team is well-versed with the process of sorting. They will look after the sorting process for your garments. We expect you to inform about colour bleed possibilities, because we do not take responsibility for the same.
What if I miss my pickup/drop-off time?
Our executive shall call you before pick up/delivery. In case you are not available during the pickup/delivery window you had selected, please communicate the same, along with the revised timing, to our executive.
Can I reschedule my pick up/delivery?
Yes, you can reschedule your pickup/delivery to your convenient time slot either through our website, or by calling us on +91 9318433302.
What should I prepare for my first pickup?
Just keep the clothes ready. Our executive will reach your place, count & weigh the clothes in-front of you.
Do I need to separate clothes of laundry from dry clean?
Yes, please separate the laundry & dry-cleaning clothes before handing the same to our executive.
How do I give special instructions for my clothes?
Please share special instructions, if any, with our executive at the time of pick up and we shall take care of them during our process.
How do you tackle clothes which bleed color?
All the colored clothes are subjected to a color bleeding test before being put in our machines for washing. Those clothes which bleed color are hand washed and tumble dried and are not mixed with the clothes which do not bleed color at any stage during the process.
How do I know that my personal items of laundry are in safe hands?
We follow a rigorous process to ensure each cloth is given a customized treatment at our store so that it’s washed properly without limiting its life. Also, our staff is extensively trained on the process to take good care of your garments. Still, you are always welcome to walk-in to our nearest store and witness live our complete process of laundry.
Do you do stain removal in laundry by kg ?
We do complimentary cuff and collar cleaning in laundry by kg. All washable stains are cleaned during washing process. However, hard stain treatment is chargeable depending on the size and hardness of stain.
Do you use fresh water for my laundry?
Yes. At Call Your Dhobi, we are obsessed with Quality and Hygiene. We use fresh water for every wash cycle.
After my service, my items still have stains, why?
We, at Call Your Dhobi, can remove most spots & stains using globally renowned chemicals. However, very old or strong stains may not get completely removed in one wash and may require multiple wash cycles to get removed without damaging the clothes.
Do you use harsh Detergents ?
No. we use PH neutral and eco-friendly detergents for washing. In fact, we have different detergent compositions for different garment types. The process is gentle on your clothes, and we believe in treating your clothes with utmost care.
When do I pay for services?
Please pay at the time of delivery. Please insist for invoice (softcopy/hardcopy) for each order.
Are there any chances of damage in clothes while washing in commercial heavy machines?
Sir we are using machinery of world’s no. 1 company i.e. Alliance and have well trained and experience staff hence there is negligible chance of damage in clothes while washing.
What if I'm missing an item of clothing from my returned order?
In case of any missing item, please give us a call on +91 9318433302 within 24 hours of delivery.
How do I pay?
You can pay by Paytm, UPI, cash or by net banking. We recommend you pay online rather than cash to avoid cases of right change notes not available with our executive. Our executive will be carrying the payment machine at the time of delivery at your doorstep.
What if i need to make a feedback/review?
We would always appreciate to hear comments and feedback from our esteemed customers. You can give your valuable feedback under the “Reviews” section on the website or email us your feedback at support@callyourdhobi.com.

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We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.
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